Privacy Policy

1. Who we are

This website is operated by A&L Systems Ltd, a company registered in England & Wales (company number 16233184). Our registered office is 29 Reed Pond Walk, Romford, Essex, RM2 5PH.

For the purposes of UK GDPR and the Data Protection Act 2018, A&L Systems Ltd is the data controller for personal data collected through this site. You can contact us about privacy at info@al-systems.co.uk.

2. What data we collect

When you submit our contact / consultation form we collect:

• Your name
• Your company name and role
• Your email address and (optionally) phone number
• Project name, project stage and the details of your enquiry
• Any files, drawings or specifications you choose to share

We do not collect payment information through this website. We do not knowingly collect data from children.

3. How we use your data

We use the information you provide to:

• Respond to your enquiry and provide the specification support you requested
• Send drawings, datasheets, samples or quotations
• Maintain internal records of project enquiries and correspondence

Our lawful basis for processing is legitimate interests (responding to a business enquiry you have sent us) and, where relevant, steps taken at your request prior to entering into a contract.

4. Who we share it with

We do not sell your personal data. We share it only with trusted service providers that help us operate our business, including:

• Our website and database hosting providers
• Our email provider, used to send and receive correspondence

These providers act as processors on our behalf and are contractually required to protect your data. We may also disclose information where required to do so by law.

5. How long we keep it

We keep enquiry and project correspondence for as long as needed to service the project and to meet our legal, accounting and warranty obligations — typically up to seven years from the last contact. After that, records are deleted or anonymised.

6. Cookies and tracking

This website uses only essential cookies required for the site to function. We do not currently run third-party analytics, advertising or social-media tracking cookies. If we introduce analytics in future, we will update this page and, where required, ask for your consent.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data, where we no longer need it
• Object to or restrict our processing
• Request a copy of your data in a portable format

To exercise any of these rights, email info@al-systems.co.uk.

If you are unhappy with how we have handled your data, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of the page shows when it was last revised.